Questions about an order, personalization or a gift idea? We’re happy to help.

    Frequently asked questions

    How do I personalize my gift?

    Type the name or message you’d like printed in the Personalization box on the product page before adding it to your cart.

    How long will my order take?

    Orders are processed in 3 to 5 business days (5 to 12 for embroidery), then shipped with tracking. See our Shipping Policy.

    My item arrived damaged. What do I do?

    Email us within 7 days of delivery with your order number and a photo, and we’ll send a free replacement or refund. See our Refund and Returns Policy.

    Can I cancel or change my order?

    Email us as soon as possible. Because gifts are made to order, we can only change or cancel orders that haven’t gone into production yet.