If you are not happy with your purchase or if it seems to be different than what you expected, please contact us via our Email ([email protected]) or Facebook Messenger with appropriate Images of the Product received along with package details. Our customer service team will review your request and send out further instructions to make sure you have the best experience with your Bigbuckle orders.
At BigBuckle, we expect to bring valuable human holding into our plans, conveying a strong message of family love, kinship, reliability, and more. Our customized items express those implicit words to your life partners, moving them to tears or lighting up their days, we are absolutely able to do this! Looking for the most extraordinary, dependable, and significant gift for somebody’s unique day? You have recently come to the ideal location! In this case, a personalized gift is worth a thousand words, don’t you agree?
If the product is defective or does not properly function as advertised, feel free to chat with us. We will take responsibility for any damage that occurred during the production process and delivery.
To proceed with the returns & refund quickly and effectively, please include a photograph demonstrating the poor quality or the damaged area of the item. The most optimal pictures should be taken on a flat surface, with the tag and error of the items clearly displayed. We’ll send you replacements as soon as we confirm the situation, no need to return the defective ones. We will use this information to help you with your order, and eliminate errors in the future.
Ideally, the items should be photographed on a flat surface, with the tag/packaging and error/issue clearly displayed.
Caution: This warranty only covers manufacturing defects and does not cover:
– Damage caused by accident
– Improper care
– Normal wear and tear
– Break down of colors and materials due to sun exposure
– Aftermarket modification
Note: Our policy may last 7 days from the arrival date. If 7 days have gone by since you received the item, unfortunately, we can’t offer you a full refund or replacement.
If your delivery is delayed than expected, you do have the right to request a refund or a new replacement for that order. Before Contacting Us Check with your local post office, mentioning the tracking Id which you received (USPS, DHL, UPS, or any other). In case your package is handled with DHL eCommerce or UPS, your final delivery will be done by the Local post office/ USPS in any case, make sure you contact them before contacting us.
Simply chat with our agent on Facebook Messenger
or Email us, and provide your order information, and we will assist you with the highest priority.
Note: – Your request must be submitted to our team within 2 months since you placed the order. After that time, the tracking information might be expired so it will be impossible for us to assist you further. In case we proceed with a refund. It will go back to your account in 5-10 business days, depending on your bank’s progress.