We want you to love your gift. If something isn’t right, we’ll make it right.

Damaged, defective or wrong items

If your item arrives damaged, has a manufacturing defect, or isn’t what you ordered, we’ll send a free replacement or give you a refund. You don’t need to send the item back.

To make a claim:

  1. Email [email protected] (or message us on Facebook Messenger) within 7 days of delivery.
  2. Include your order number and a clear photo of the problem, taken on a flat surface with the tag or packaging visible.

We’ll review your request and confirm a replacement or refund.

Late or lost deliveries

If your order is delayed beyond the expected delivery time, you can request a refund or a replacement. Please first check with your local post office using your tracking number, as many parcels are delivered by the local postal service (for example USPS) at the final step. Delay claims must be made within 2 months of placing your order, while tracking information is still available.

What we don’t accept

Because most of our gifts are made to order, we don’t accept returns or exchanges for change of mind, including personalized items. Our guarantee covers manufacturing defects and shipping damage. It doesn’t cover:

  • Accidental damage
  • Improper care
  • Normal wear and tear
  • Fading of colours or materials from sun exposure
  • Modifications made after delivery

Refunds

Approved refunds go back to your original payment method within 5 to 10 business days, depending on your bank.

Contact

Email [email protected] or message us on Facebook Messenger with your order number, and we’ll help as quickly as we can.