At BigBuckle, we are committed to providing you with the best online shopping experience, which includes ensuring that each item reaches you in perfect condition and in a timely manner. Below are the details of our shipping policy:

Standard Shipping
Processing Time: All orders are processed within 3 to 5 business days. This is the time it takes to prepare your item for shipping, not the delivery time. We make every effort to ship your product as quickly as possible.

Notification: Once your order is shipped, you will receive a notification via email with a tracking number so you can follow your package as it makes its way to you.

Shipping Time: The time it takes for your order to arrive to you after it has been shipped.

Embroidery Items
Processing Time: Embroidery items require extra care and attention. Please allow 5 to 12 business days for these items to be processed and prepared for shipping.

Custom Requests: For custom embroidery orders, we will provide an estimated processing time upon order confirmation, as the time frame may vary depending on the complexity of the request.

Delivery Estimates
Once shipped, you will receive your order based on the shipping method selected at checkout. Please note that the delivery times are estimates and may be subject to delays.

Shipping Carriers
BigBuckle partners with multiple shipping carriers to deliver your items efficiently. The choice of carrier is determined by factors such as package size, weight, and destination.

International Shipping
We offer international shipping. Delivery times and shipping costs for international orders will vary. All applicable duties and taxes are the responsibility of the customer and are not included in the order total.
Order Issues
If there are any issues with your order, such as a delay or if it arrives damaged, please contact us immediately so we can help resolve the issue.

Contact Us
For additional information about our shipping policy or if you need assistance with your order, please contact our customer service team. We are here to ensure your experience with BigBuckle is nothing short of excellent.

Thank you for shopping with BigBuckle!